Microsoft Excel often close itself unexpectedly

Question

Hi there,

My PC recently having unexpected shut-down on the Microsoft Excel, it was super annoying & i have to rekey anything again after the unexpected closing, is there anyone experiencing something similar and have me some advise or suggestion on what was it about? i'm using Windows 10 & below is the Logs i extract from Event Viewer:

Level Date and Time Source Event ID Task Category

Error 24/10/2023 10:05:34 AM Application Error 1000 (100) "Faulting application name: EXCEL.EXE, version: 15.0.5589.1000, time stamp: 0x64dc7287

Faulting module name: EXCEL.EXE, version: 15.0.5589.1000, time stamp: 0x64dc7287

Exception code: 0xc0000005

Fault offset: 0x0014b54f

Faulting process id: 0x16a4

Faulting application start time: 0x01da061310ee1354

Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE

Report Id: 8875c4d3-6b80-489d-be22-109a897de6f5

Faulting package full name:

Faulting package-relative application ID: "

Answer 1

Hi Mia,

Thanks for the reply. Regarding to get the latest updates on the Office apps, it seems like it already been updated to latest version before that. And no, at for this moment there is no other users that having the same issue.

Below are the version of the Office Apps currently in-use.

Hopes it helps!

Answer 2

Dear KO Lim,

Good day!! Thanks for posting your concern in this Microsoft Community.

As per the description shared, I understand your concern and would like to convey that I have tested the behavior in the latest version of the Excel app on the Semi – Annual and Current channel, where I am able to reproduce the same behavior as explained.

In this situation, I would like to suggest you check whether the Office apps is updated to the latest version.

Open the Word app> Account> Update Options> Update Now

If the Office apps are up to date with the same problem, please launch your Excel app in the Safe Mode and check the outcome. Reference: Open Office apps in safe mode on a Windows PC - Microsoft Support

If still the same issue, please perform Online Repair the Office apps and check whether you are still facing the same issue. Reference: Repair an Office application - Microsoft Support

If nothing works, then please let us know whether the problem happens after the recent Office apps update. Moreover, do other users are having the same issue? If possible, please share the version number and name of the channel using. (Open the Office apps such as Word> Account> Take a screenshot and share it with us.)

Appreciate your patience and understanding. Have a great day!!

Sincerely,

Mia | Microsoft Moderator

Answer 3

Dear User,

Thanks for posting in the community. We are happy to help you.

From your situation, we need to do some tests first on our side, we'll appreciate it if you can understand that it will take some time to give you more effective suggestions according to the test results. We will update our reply as soon as possible.

Appreciate for your understanding and cooperation.

Sincerely,

Mia | Microsoft Community Moderator