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Downgrading Microsoft 365 Subscription

Anonymous
2023-09-04T13:57:07+00:00

Hello,

I am trying to downgrade my Microsoft 365 Subscription from Microsoft 365 Personal down to Microsoft 365 Basic. The website that I am trying to perform this action from is cutting off and I am not able to proceed with changing my subscription type. Help on this matter would be appreciated.


Thank you,
Paul

Microsoft 365 and Office | Subscription, account, billing | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-09-04T14:35:35+00:00

Hey there, my name is Ajibola and I'm excited to help you out today!

To Switch between Microsoft 365 subscriptions We recommend that you sign in to Services & subscriptions with the Microsoft account associated with your subscription, select Turn off recurring billing before your trial ends, and then switch to Microsoft 365 Personal.

Service and Subscription -- https://account.microsoft.com/services/

Here are some possible solutions that you can try:

  1. Clear your browser’s cache and cookies, then try again.
  2. Try using a different browser or device to access the website.
  3. Check if there are any pending updates for your browser and install them.
  4. Try accessing the website from a different network or location. If none of these solutions work, you can try contacting Microsoft Support for further assistance

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Kind regards

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