Authenticator does not show numbers, impossible to log in

Question

Recently I bought Teams essentials for small business use. This came with another Microsoft account (already had two).
I also use the Microsoft Authenticator. But when I try to log in Authenticator does not respond, no numbers are shown. (No problems to log in with the other two accounts).

I use a Mac, the Authenticator app is on my iPhone.
I tried to delete the app and install again, also I restarted Mac and iPhone but I cannot find a solution.

Hopefully you can help me out?

Roland

Answer 1

Hi Roland Leenaarts,

Good day.

Thank you for connecting with us on Microsoft community.

For your given situation, seems like you are only the Office 365 global administrator for your small Business tenant organization, this specific situation will be handled by Microsoft's higher-level support team, they will do standard and confidential process for the global administrator account from their side, this team may take a few days to do the standard verification process, because this whole scenario is sensitive and relevant with the data security of Business tenant. Because since we forum moderators have limited access permission and resources, we cannot take any action in this public forum for admin account or end user account related situation. Because, certain standard process is required.

For this process, as Microsoft 365 global administrator may need to contact our Microsoft Business support team by phone support in Business days (Monday to Friday) and hours: (select your country's region code): Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Note: Microsoft's Business or Technical Support Engineer may collect alternate e-mail address information to assist in the verification process.

When you call hotline as phone support, please request them to escalate your case to proper support team. You may need to press 1 or 2 in voice message to get support. Billing support team might be helping you to escalate your case to proper support team.

I would really appreciate your precious time. Thank you again for your kind cooperation.

Stay safe and healthy.

Sincerely,
Darpan

Answer 2

Dear Darpan,

Thank you very much for your reaction. On Thursday I contacted Microsoft support and, as you mentioned, they escalate my case to other support teams. Now I am waiting for a call back from one of the engineers. So my problem is not solved yet but I am confident that it will be soon.

Thanks again,

Regards, Roland