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Can't access shared contacts

Anonymous
2023-08-24T14:31:40+00:00

We recently changed how we share corporate contacts within the organization. Before, we used Public Folders, but it was causing many issues. Now, we share a user mailbox account so everyone can access the company's contact list in Outlook and mobile phones. I have checked, and everyone has the same permissions. All except one user can access the shared contacts list. The user is getting the error shown below. Does anyone know how to check if there is an issue with a user account configuration? There are other issues with the account, and the user has been with the company for a long time.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-08-24T16:45:57+00:00

    Hi TarrGR,

    Good day.

    Thank you for connecting with us in Microsoft community.

    According to your description, before moving forward, could you please allow me to collect below information to understand particular situation?

    1. As you mentioned "Now, we share a user mailbox account so everyone can access the company's contact list", may I please know how this user mailbox account has been shared? and what kind of permissions have been assigned to everyone to access this user mailbox account?
    2. Also, how your users have been added this shared mailbox account (i.e. user mailbox account) in Outlook client?

    If possible, please share with me brief steps screenshot information for the above requested questions via private message.

    I am asking some information because I did not find some specific information in your thread description to know your situation.

    Note: Due to data security reasons, please share with me the information requested above in a private message. I also sent a private message.

    Here are the steps to open private messages:

    To view private messaging options> Sign in to Microsoft Community, use the email account where you posted this thread information to Microsoft Community, > click your profile picture in the top right > select the My Profile option.

    ImageImage

    I will be waiting for your next updated about it in private message.

    Thank you for your precious time and kind cooperation.

    Sincerely,

    Darpan

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