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Error when sync file from OneLake file explorer

Anonymous
2023-07-24T14:00:56+00:00

When I try sync any file using OneLake file explorer, I always got the following error:

2023-07-24 10:59:22.2337 8048e65e-44a5-4538-a5f2-6e36ba89f852 11296 23 INFO|Got sync command with files count: 1

2023-07-24 10:59:22.2396 8048e65e-44a5-4538-a5f2-6e36ba89f852 11296 23 ERROR|Failed sync from onelake: C:\Users<username>\OneLake - Microsoft\My workspace\teste.png. Microsoft.OneLake.FileExplorer.Common.Exceptions.ArtifactNameNotMappedException: Unable to get ArtifactInfo for artifact 'teste.png'.

at Microsoft.OneLake.FileExplorer.Common.ArtifactsProvider.OneLakeArtifactsProviderBase.GetArtifactInfo(String workspaceName, String artifactName)

at Microsoft.OneLake.FileExplorer.Common.Operations.OneLakeOperations.GetIdsForName(OneLakePathInfo oneLakePathInfo)

at Microsoft.OneLake.FileExplorer.Common.Operations.OneLakeOperations.ReadOneLakeItem(Boolean isDirectory, OneLakePathInfo pathInfo, Boolean getContent, LongRange range)

at Microsoft.OneLake.FileExplorer.SyncEngine.OneLakeSyncEngine.OneLakeSyncManager.RehydrateFileIfRequired(LocalPath fullPath, OneLakePathInfo oneLakePathInfo)

at Microsoft.OneLake.FileExplorer.SyncEngine.OneLakeSyncEngine.OneLakeSyncManager.SyncFileFromCloud(LocalPath fullPath)

at Microsoft.OneLake.FileExplorer.Core.ShellProviders.ContextMenus.<Invoke>b__12_0(String destPath)

2023-07-24 10:59:22.2396 8048e65e-44a5-4538-a5f2-6e36ba89f852 11296 23 INFO|Completed sync command

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  1. Anonymous
    2023-07-24T14:41:22+00:00

    Hi Selmison C,

    Thanks for contacting us, I’m sorry to hear that you’re having trouble syncing files from OneLake file explorer. It seems like this is a known issue that affects moving files from outside of OneLake into OneLake. According to the Microsoft Fabric documentation https://learn.microsoft.com/en-us/fabric/get-started/known-issues/known-issue-420-moving-files-to-onelake-file-explorer-doesnt-sync, you need to trigger a sync by either opening the files and saving them or moving them back out of OneLake and then copying and pasting (versus moving). This should sync the contents of the folder to OneLake. I hope this helps you resolve the issue. Please let me know if you have any other questions or feedback

    Warm Regards, Sola

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