emails bounce back with errors

Question

Hi -

an employee is attempting to reply to an email she received, that is a legitimate email. It has some hipaa data in it so she typed "encrypt" into the subject line.

It bounces back saying it is against company rules for SS# and DEA#, which the email does have. But usually when we send an email encrypted this isn't an issue that breaks a rule.

The email she is forwarding also has an attachment, just so you know.

Answer 1

Dear Leann H,

Many thanks for getting back to us,

For other questions, feel free to add your post in the Microsoft Community team.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 2

Thank you. You can close this ticket.

Leann

Answer 3

Dear Leann H,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

It seems that the email you are trying to send is being blocked by your company's security policies. This could be due to the sensitive information contained in the email, such as the SS# and DEA#.

However, to better understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thanks in advance!

• May I please know if your company set any custom security policy or mail flow rule to prevent sending sensitivity information?
• May I please double confirm if this issue is only when you reply/forward to the email or when you also normally send the sensitive emails?
• May I please confirm if your tried to send the email without including the sensitive information in the subject line?
• Could you please provide us with the screenshot of the error message?

I look forward to your reponse. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator