Microsoft apps for MAC

Question

I have a user who is getting the following error when trying to open a shared document: Your account doesn't allow editing on a Mac.

They have the following license: Office 365 A1 for faculty. Will giving them a Microsoft 365 Apps for Faculty license resolve this issue?

Answer 1

Hi respected Ben Macharia,

Thanks for your valuable feedback and I appreciate your kind words.

Meanwhile, it would be awesome if you could also use the feedback tool below our reply to submit your feedback for us (pictured below), which will definitely help others in the community who are experiencing similar problems to find solutions to their problems more quickly.

This way, you bring the thread to the forefront, providing better visibility and aiding other users in finding valuable guidance.

Your feedback really means a lot to our dedicated community members.

If there is any issue related with the Office applications in the future, please feel free to post back in this community.

We will be here for help.

Have a good day and stay safe 😊

Best wishes

Waqas Muhammad

Answer 2

Thank you for the help:)

Answer 3

Hi respected Ben Macharia,

I'm writing a follow up this case, and I haven’t received any information from you, may I know have you checked above reply? Feel free to post back if you need further assistance.

Have a good day and stay safe 😊

Sincerely,

Waqas Muhammad

Answer 4

Dear respected Ben Macharia,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, I believe in your Office 365 education (A1 for student) account doesn’t contain the license “The latest desktop version of Office” and that's why you cannot see use/active Office desktop client app on your Mac OS.

Please understand Office 365 education (A1 for student) subscription account only have Office for web(online), it doesn't contain Office desktop client app license.

For your reference: Microsoft 365 Education

Since, you don't have “The latest desktop version of Office” license, if you don’t have this license, it means that you cannot activate/use Office suit. Admin may need to assign the related license to you.

Office 365 A1 plus picture I share with you. (Effectively Office 365 A1 for student's plan doesn't have Office 365 desktop) If you need Office for app, you need to have Office 365 A1 Plus at least.

.

In the meantime, I advise you to have Office 365 A1 Plus, to be able to get Office 365 desktop.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad