Microsoft Forms Lags and Becomes Unresponsive

Question

Hi everyone.

I'm trying to edit one of my questions in MS Forms. I created this form in April 2023 and have been using it since that day and there was no issues with it.

Until today where I heard that when someone wants to complete the form, the likert scale questions keeps moving like it jitters and then it hangs.

Then I tried to refresh and click on the setting, it hangs as well.

It was still okay three days ago.

Can anyone help me with this or explain why this is happening?

Thanks!

Answer 1

Hello I´m facing the same kind of errors since October, 23th 2023. Pages Unresponsive. It is happening on Chrome, Firefox and Edge. Using Safari in iPhone there is no error.

Answer 2

Dear SamQ_09,

Thank you for reaching out to the Microsoft community.

We are afraid that in order to address this issue, it may be necessary to investigate the environment on your end. As forum support, we do not have sufficient permissions and resources to perform an investigation directly.

We have noted that you have posted this question in the For Business category and assume that you have a Microsoft 365 for Business subscription. Therefore, we sincerely recommend that you contact your Microsoft 365 administrator and follow the steps outlined in this article to create a support ticket and contact Online Support.

The support team at Online Support has higher permissions than us and can remotely examine the situation on your end, gather more resources, and assist you with troubleshooting. This will be a more efficient way to address your concerns.

Thank you for your understanding and cooperation! Have a great day.

Sincerely,

Sean | Microsoft Community Moderator