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Unable to purchase additional storage for Microsoft 365 Family Plan

Anonymous
2023-08-27T19:41:15+00:00

I have an active Microsoft 365 Family Plan, in the UK. I go to my account and everything is OK with my account and my subscription. If I go to OneDrive and select add more date, I get taken to https://onedrive.live.com/?ocid=cmmti3rc7hf&v=upgrade. This advises my subscription has expired and if I click the link to add more data, absolutely nothing happens. I do not get any action when clicking the button. This is using both Edge, Chrome on a PC, and a Mobile phone browser. I have selected to show prices in United Kingdom, but this makes no difference.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Craig Long 18,140 Reputation points
    2023-08-27T20:07:56+00:00

    Hi xenarthran,

    Welcome to the Microsoft community.

    I get the same thing when trying to add additional storage to my Microsoft 365 Family plan. Perhaps a single member of that family group cannot purchase addtional storage. I know my subscription has not expired like the message says.

    I suggest you click on this link and send an email to the OneDrive support team: https://go.microsoft.com/fwlink/p/?LinkId=528676

    That would be the best way to find out. I hope you get your answer soon. Let me know what they say if you want. I don't work for Microsoft.

    Best regards,

    Craig

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