Hacked Email Authenticator di*****@tom.com I need help - I'm very concerned for my security on my personal email account.

Question

While locked out, I simply selected Forgot Password and was directed to verify my identity with a foreign email address (Email di*****@tom.com). but this is not my email address and when I try to recover the automated system does not recognise my details.... I've contacted the help desk but did not get anywhere. I am still unable to access my account Has anyone else come across this and had any resolution?

Answer 1

If when you try to log in with the address you know, do you get a message that your account doesn't exist? If that's the case, your account is gone and cannot be recovered.

Answer 2

You can try this guide.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245