Unknown bill

Question

I am in a circular situation about a "pastdue bill" (G029944578) sent to my email that I know nothing about and FOR THE LIFE OF ME I cannot find a person or chat area or email to 

ask the simple question: What is this bill?

Answer 1

Hi Marc I!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today. Please note that this forum is user-to-user support and we do not have permission to access your account and personal information.

I understand you received a message of the unknown bill sent to your email

However, all you need do is investigate the unknown charge from Microsoft, (cancel any subscription in the process to request a refund) before contacting Microsoft Support if you find any and have not been refunded.

To investigate the Unknown charges, please try the following:

1. Check your inbox for a purchase confirmation email from Microsoft products. Note check your inboxes if you have more than one Microsoft account attached to the payment methods.

Remember to check your spam or junk folders to make sure it wasn’t accidentally flagged as spam.

2. Check the Order History in the "Payment and Billing" in your Microsoft account by login via https://account.microsoft.com/billing/orders and then review all the purchases and subscriptions you've made

Charges from Microsoft for consumer purchases will appear on your billing statement in columns with Date, Description, and Amount

MICROSOFT*ULTIMATE 1 MONTH MICROSOFT*CONSOLE 1 MONTH MICROSOFT*XBOX MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX GAME PASS MICROSOFT*EA ACCESS MICROSOFT*STORE MICROSOFT*OFFICE MICROSOFT*OFFICE 365

If you find any of the charges for any purchase that tally with the charges from the bank statement, you will need to cancel the subscription to get a refund.

See my comment on this thread on how to cancel and request for refund: https://answers.microsoft.com/thread/b3d79f7b-8624-4f6c-88ae-0f7e0eb4b07b

However, If the entry on your billing statement isn’t in one of the above formats, it may not be from Microsoft and may be an unauthorized charge in this case, you should contact your bank for help

Learn more on how to investigate unknown charges here: https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93

If you have any issues, you can contact Microsoft Support via chat at http://support.office.com/home/chat

Once you click the support link, Type or describe the issue in the search bar Click on the "Get Help" button Click the "Contact Support" button at the bottom of the page Select your option under "Product and services" and "Categories" Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again

Contact - Microsoft Support Timetables Monday-Friday: 09:00-18:00 Saturday-Sunday: 10 am-6 pm

I hope this helps give an insight into resolving the issue, kindly let me know if you require additional assistance, and I will be glad to help further.

Please, remember to give back to the community. Help the next person with this problem by rating how this conversation was helpful.

Thank you for your patience and precious time.

Kind Regards, Shakiru

Answer 2

Hi Shakiru. Thank you very much for taking the time to reply. I'm pretty certain the notices have been from MS. The issue is I had to change my CC info but cannot find a way to access the bill to make pmt. The notices seem to involve a Visio app I (think I) purchased recently on a monthly basis, but I don't know for sure. I tried the suggestions you provided previously w/o success. I no longer need access to Visio, so I am just going to ignore. If MS wants to contact me, they can. They've created a convoluted web of nonsensical links that should be named "customer disservice" or "customer nonsupport". That way the customer will understand that no intuitive way exists to seek help. Again, thank you for reaching out. Marc