We have a lot of customers using this integration for both users and groups. Are you seeing any skip/error messages in the Azure AD logs? Your post doesn't have enough details to provide any specific guidance.
Azure Ad >> ServiceNow User & Group Provisioning Service
Hello all,
We're in the process of setting up SSO and User / Group provisioning for our ServiceNow application through an integration with Azure AD.
We're using the documents here:
https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-tutorial
https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorial
We have the SSO and User Provisioning working in our ServiceNow DEV instance, but we're not able to get user groups (and user group membership) to come across from Azure. Has anyone out there got this set up and working, and any thoughts on where we might be going wrong?
Thanks
Jamie
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Danny Zollner 9,966 Reputation points Microsoft Employee
2021-08-23T15:22:15.027+00:00