Azure Ad >> ServiceNow User & Group Provisioning Service

Jamie Wildish 6 Reputation points
2021-08-23T12:31:24.83+00:00

Hello all,

We're in the process of setting up SSO and User / Group provisioning for our ServiceNow application through an integration with Azure AD.
We're using the documents here:

https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-tutorial

https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorial

We have the SSO and User Provisioning working in our ServiceNow DEV instance, but we're not able to get user groups (and user group membership) to come across from Azure. Has anyone out there got this set up and working, and any thoughts on where we might be going wrong?

Thanks

Jamie

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Danny Zollner 9,531 Reputation points Microsoft Employee
    2021-08-23T15:22:15.027+00:00

    We have a lot of customers using this integration for both users and groups. Are you seeing any skip/error messages in the Azure AD logs? Your post doesn't have enough details to provide any specific guidance.

    1 person found this answer helpful.