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constant problems with emails

Anonymous
2023-08-09T22:39:51+00:00

every week i have problems with outlook which is installed on my PC, its either really really slow, or just keeps saying send/recieve era and emails just sit in the outbox, i always have to turn my PC on and off again to reset it then it takes 20mins to load and reboot again, constantly updating, im loosing alot of time a couple of days a week dealing with this. Any help would be appreciated.

could it be because my PC is running on windows 10 and is about 8-9 years old?

cheers

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  1. Anonymous
    2023-08-10T02:52:30+00:00

    Dear Dan Cester,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description regarding "constant problems with emails". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

    • May I please know the account type are you using? Is it POP, IMAP or Exchange account?
    • May I please know when this issue started to occur?
    • May I please confirm that you get same situation in both outlook for Desktop and Outlook on Web (https://outlook.office.com)?
    • May I know if you get same situation when you open Outlook in safe mode? Open Outlook in safe mode - Microsoft Support If it
    • May I please confirm that you face same situation when Send immediately when connected Option is enabled? To check this kindly go to File-->Option-->Advanced-->Scroll down to Send and receive -->Make sure that Send Immediately when connected is enabled then hit Ok button If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. In this situation, contact your administrator to have this group policy removed. Email stays in Outbox until manually send or receive - Outlook | Microsoft Learn
    • May I please confirm that you are using the latest updates of windows 10?
    • May I know if you get same situation when you open Outlook in another computer?
    • Would you mind to kindly provide the screenshot of the outlook version are you using? Kindly go to File-->Office Account

    This requested information will help us to narrow down the scenario and find the right troubleshooting.

    We are looking forward to your response! Thanks for your precious time. Have a nice day!

    Best regards,

    Inema | Microsoft Community Moderator

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