Apple Subscription not working

Question

Started subscription through Apple store, then when returning to excel its still saying subscription has expired. Click activate then login via "already have a subscription?" and its coming up saying no subscription was found.

Answer 1

Hi Garcia

I have a similar issue and do not understand the ethics or the frustration behind this.

If I have a subscription to Outlook, no matter where I purchased it, why is there no subscription access to Outlook on Windows? The frustration around this is so unnecessary.

Ethically, I find it a bad business practice. If Apple have done all the marketing to get me to take a subscription via iTunes, then due to this absurd policy of not allowing the subscription to run on Windows you FORCE people to subscribe via Microsoft, you just took a customer away from Apple. Why on earth would Apple promote a product like that.

Instead of improving, IT just gets worse. To prevent these issues, it just seems best to stay away from Microsoft and go with a third party software whose licensing DOES work across platforms no questions asked. No frustration. I know there is Office 365 but that is not the point.

Regards

Answer 2

Hi Garcia,

Issues now been resolved.

I did as you said, contacted support and renewed my subscription directly through Microsoft and cancelled the one through apple, the one through apple had a month free so fortunately was able to cancel it before any payment was taken.

All the Best

Chris

Answer 3

Hi Chris

I’m Garcia and I will be happy to help you with your question, I am a Microsoft consumer like you. Additionally, this is a user support forum and Independent Advisors do not have access to accounts.

I recommend contacting MS support directly. To speak with a Microsoft representative, https://support.microsoft.com/contactus/

1. Select Microsoft 365.
2. Click Get Home support.

Alternate support link -- https://support.microsoft.com/article/c0389ade-5640-e588-8b0e-28de8afeb3f2

Best regards,

Garcia