Share via

MICROSOFT 365 PAYMENT ERROR

Anonymous
2023-08-15T21:23:09+00:00

An automatic payment issue. Payment was taken out of my Visa for Microsofr 365 on April 24, 2023. I was told it was never received by microsoft. I have researched this throught the credit card company who have given me a 23 digit confirmation # assuring me that payment was made to microsoft.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-08-15T22:02:05+00:00

    Hello Brian M,

    Welcome to Microsoft Community.

    I am a Microsoft 365 user just like you, I hope you are doing well?

    Sorry for the inconvenience. However, I will recommend you contact Microsoft support (Billing) via live chat for further assistance as they are able to check your Microsoft account.

    Kindly go to Microsoft Contact Us website:

    http://support.office.com/home/chat

    1. Type "Microsoft subscription" and click Get Help.
    2. Click Login and Contact Support at the bottom of the page.
    3. Log in with your Microsoft account.
    4. Under products and Services, select Microsoft 365 and Office Option.
    5. Under category, select Manage Subscription.
    6. Click "Chat with a support agent".

    Please try these steps I have provided and let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

    Was this answer helpful?

    0 comments