Trouble with the app

Elisa Perez 31

I’m having trouble with the app. It used to show me 6 digits and now 8. I can’t access anything with an 8 digit. I need some answers ASAP. It so frustrating because I was loving this app. Now im very disappointed. I did send 3 mails regarding these issue and no luck whatsoever! COME ON ! I NEED SOME ANSWERS NOW. ITS A HUGE DEAL FOR ME

kobulloc-MSFT 26,366 Reputation points Microsoft Employee

2021-08-23T22:18:30.653+00:00

Hello @Elisa Perez !

Let's try to get this resolved. What app are you having trouble with? What part is showing you 8 digits instead of 6?
Elisa Perez 31 Reputation points

2021-08-23T23:48:06.107+00:00

Hello! I’m trying to open Instagram and Facebook as well. When I downloaded the app, in the main screen I used to see pay pal or whatever app I was trying to log onto and the 6 digit number. Now when I go to another count (google, Facebook etc) instead of giving me the 6 digit number I need it open my camera and says the provider will show me a QR code. And if I go to my Microsoft account it says one pw for everything and it’s an 8 digit number. I can’t log onto anything but whatsapp and that’s only because I’ve memorized the code . Please help me! I need it for work and other stuff
kobulloc-MSFT 26,366 Reputation points Microsoft Employee

2021-08-24T01:27:10.45+00:00

Ah, it sounds like you are having trouble using the Microsoft Authenticator to verify two-factor authentication. I've updated the tag for this post so it will get seen by the right people.

This may help you get started:
https://social.msdn.microsoft.com/Forums/en-US/c04a9e6c-9bd0-43b2-80f9-2399242b3f92/microsoft-authenticator-app-gives-8-digit-code-instead-of-required-6-for-azure?forum=ApplicationInsights

This may be caused by adding a new account or signing in with a different account. Disabling and re-enabling two-factor authentication may resolve this.

2 answers

Elisa Perez 31 Reputation points

2021-08-24T03:54:26.247+00:00

Hi! The thing is I can’t disabled the 2 verification step if I can’t access my Facebook or Instagram account. Why is this happening? I was so pleased with the Authenticator app. And it was so user friendly. No I’m frustrated cause I need to log on nor for fun but for work.
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Elisa Perez 31 Reputation points

2021-08-24T03:55:19.033+00:00

Hi! The thing is I can’t disabled the 2 verification step if I can’t access my Facebook or Instagram account. Why is this happening? I was so pleased with the Authenticator app. And it was so user friendly. No I’m frustrated cause I need to log on nor for fun but for work.
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Trouble with the app

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