MS Bookings time allocation does not work.

Question

No matter what I change the time increments to, meetings always come through to the customer as 30 minutes. I want 2 hour sessions twice a day. I have read on the forums that changing the default duration of meetings will be a solution, but this no longer seems to exist on Booking. Help please??

Answer 1

Hey Tasman,

Thanks for reaching out. Can you please try changing the availability of the 30-min meeting at the service level? Click on Edit Service-> Availability options -> Configure it the way you want-> Save changes

Answer 2

Hello??????

Answer 3

And, on the Monday??

Answer 4

Hi. yes have done all that. If you refer to the photos I've posted here you will see that I am saving 2hr increments but the customer gets 30min meetings to book, and the times do not match

Answer 5

Dear Tasman Mouldey,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

As per the description you have shared, we understand that you have a concern with Microsoft Bookings time allocation.

To better understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thanks in advance!

• Could you please provide us with the screenshot of the issue?
• May I please double confirm if you tried to change the default scheduling policy time increments? if not, please kindly sign into your Microsoft Bookings -->go to Booking page -->Default scheduling policy -->Change the default time increments to 2hr -->Save. Then, check if there is any difference. you can refer to the screenshot below.

I look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator