error 43881

Question

I cant download 365 Business premium, Ive tried various different ways, servers, laptops, accounts etc

Answer 1

Hi Donna,

Thanks for contacting us and sorry for the inconveniences,

I understand that you're facing an issue while trying to purchase Microsoft 365 Business Premium, and you encountered **error code 43881**. Unfortunately, there isn't much information available about this specific error code. However, here are some things to check:

1. **Check Your Payment Information**:
   • Ensure that your credit card details are up-to-date and there are no issues with your payment method.
   • You can update your payment information on the **Payment options** page.
2. **Check for Subscription Issues**:
   • Ensure that there are no issues with your current Microsoft 365 subscription, such as overdue payments or temporary suspensions.
3. **Contact Microsoft Support**:
   • Since the phone number you tried is not working, you can try contacting Microsoft Support through other channels:
     • Sign in to the **Microsoft 365 admin center** with your Microsoft 365 admin account and select **Support > New service request** to open a support ticket.
     • If you're outside the United States, you can find the global support phone numbers https://support.office.com/article/fd6bb40e-75b7-6f43-d6f9-c13d10850e77

Regards, Sola