Cannot associate or install Visio subscription with my current Microsoft Account .

Question

I am an individual (not a business and I do not work for a company). I currently have an active "Microsoft 365 Family" subscription and when I log into microsoft account I can see this.

The problem is, I want to purchase Visio subscription option "Visio 1 Plan". when I hit the Purchase button it takes me to a screen and asks for my email address. I type in the email address and it comes back with the message:

"Looks like you need to create a new account. Let's get you started! Continue as <****@gmail.com>** "

This is the same email address as associated with my current subscriptions. If I do press the "setup account" button it has a mandatory field "company" .

Question is, as an individual how do I subscribe to use Visio using my existing Microsoft login?

If I continue to "setup account" what do I put for company and will this be seen as an additional account, amendment to my existing account, or will it overwrite my current account?

THanks.

Answer 1

Hello MikeDavisonPerth,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

Sorry for this inconvenience. However, Visio 1 Plan is a business license and therefore cannot be associated with your personal account. You will need to create a business account to subscribe to this license.

Business accounts and personal accounts are different accounts. Your personal account will still remain active after you set up a business account (it is an additional account). You manage your business account from a URL and you can input any information for a company during the sign up.

Please let me know if you need more assistance.

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Warm Regards