Error while copying text from OneNote after Windows 11 upgrade

Question

Error while copying text from OneNote after Windows 11 upgrade. OneNote freezes and I am unable to copy anything from OneNote. This happen after Windows 11 update.

Answer 1

Dear Vipul Save,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

If my understanding is right, apologized situation you encountered, we do understand the inconvenience caused and apologize for it.

According to our testing this issue could be related to cache store on the OneNote or OneNote client is outdated.

Can you confirm the version of your OneNote client? go to files >> account?

Try to update the OneNote client go to files >> account >> Microsoft 365 office update

.

Clear application cache

• Sync and back up all of my open OneNote notebooks.
• Close all notebooks.
• Close all OneNote programs.
• Navigate to AppData folder. Usually you can find it in the following directory**:C:\Users<user>\AppData\Local\Microsoft\OneNote\16.0**
• Delete the cache folder.

You try upper steps still getting the same error please let me know I will try my best to find a solution.

Your understanding and patience will be highly appreciated.

If there is any misunderstanding, please feel free to correct me.

Have a nice day!

Best regards,

Answer 2

Dear user

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely.

Microsoft Community Moderator