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install office 2019

Anonymous
2023-09-21T01:50:30+00:00

i have new laptop but already installed with office 365 but unlicensed

i have licensed office 2019 so i uninstalled office 365 from control panel, then i install office 2019, but after installation finished when i open the office it shows office 365 and when i input license 2019 it shows an error "this product keys belongs to office 2019"

but when i check in Program and Features it shows office 2019 instead of 365

please help me, i have tried to use software from microsoft solution but nothings worked

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-09-21T02:45:43+00:00

    Hello Billy,

    Thank you for reaching out to this forum. As a fellow Microsoft user, I'm here and ready to help you out today.

    If you have a Microsoft 365 subscription or non-subscription version such as Office Home and Business 2021, 2019, 2016 or 2013, in most cases you can't run these versions together on the same computer.

    Could you please remove Office 365 and try to activate Office 2019?

    1. Close all Office applications.
    2. Sign-out of your Office account.
    3. Do a safe reboot. You can start Safe Mode using the F8 key during start up.
    4. For clean install, please use SetupProd_OffScrub.exe tool to uninstall everything. Instructions can be found here - https://support.microsoft.com/office/9ad57b43-fa12-859a-9cf0-b694637b3b05
    5. Remove the credential details of the personal account from "Credential manager". Go to: Control Panel\User Accounts\Credential Manager

    Now follow below steps for installation from the account which you have used to activate the license.

    Step 1: Go to www.office.com/setup. Step 2: Sign in with your Microsoft account. Step 3: Enter your product key, without hyphens, if prompted. Step 4: Follow the prompts to finish the redemption process

    https://support.microsoft.com/office/0a82e5ae-739e-4b92-a6f4-2ec780c185db

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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