Microsoft Word application cannot be opened

Question

Using Microsoft 365 family. Clicked Word to open. Received this message "the application Microsoft Word cannot be opened". Excel, outlook etc. all open properly.

PLEASE HELP!

Answer 1

Hi respected  NJKiKi,

I'm writing a follow up this case, and I haven’t received any information from you, may I know have you checked above reply? Feel free to post back if you need further assistance.

Have a good day and stay safe 😊

Sincerely,

Waqas Muhammad

Answer 2

Dear respected  NJKiKi,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem with Excel app for Mac OS but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, I will appreciate you can try the normal troubleshooting steps 1 by 1 below and tell us the result.

1.Try to reboot Mac in safe mode and determine whether background programs are causing the issue. For detailed information, please check this article.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

2.Another suggestion is to remove the Office folders from Containers folder in Library with following steps.

a: Completely quit all Office apps

b: In Finder, press COMMAND +Shift+g.

c: Enter**~/Library** and click Go

d: Go to Containers folder, find the folder called Microsoft Word or com.Microsoft.Word

e: Move this folder to your desktop by cut&paste .

f: Relaunch Word for Mac application and see the results.

Since the problem with all Excel files even new created Excel document on your Mac OS, then I suspect components were corrupted somehow. You can go to the Applications folder In Finder and drag Microsoft Word.app to the trash. Then Restart your Mac Download this installer Install package Word and use it to reinstall Microsoft Word (the version 16.74). Then, restart your Mac and test.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

1.The version of Mac OS and Office version.

2. Can you recall when this behavior starts e.g., after Office update or Mac OS.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad