how do i fix my syncing issues.

Question

hi i am currently using Microsoft 365 on my Asus pc and months ago i installed Microsoft 365 onto my laptop. even if i click upgrade Microsoft 365, it still won't give my laptop space enough to complete my tasks without worrying it won't save somehow. however, i already have Microsoft 365 on my current laptop and the on that works is the new one. the on that doesn't is my old one because it is currently showing me syncing issues and i would like to fix this. i would like to work out the 5 GB space problem. i have my one drive stating that i am out of space on the drive and that i should upgrade my Microsoft 365. i already have 365 that I'm paying for monthly. please help me fix my syncing issues. and allow my OneDrive to have enough space on it. i have 1 terabyte of space on my Microsoft 365. why is it saying that i am not even using Microsoft 365 and that i must update it?

Answer 1

Hello

I’m Adeyemi and I’d be happy to help you with your question.

I'm sorry to hear that you're having trouble with OneDrive sync issues. Here are some steps you can try to resolve this issue:

1. Check OneDrive settings: Make sure that OneDrive is running and that you're logged into the correct account
2. Restart OneDrive: If OneDrive isn't syncing any files, it could be a connection problem, which you may be able to fix by restarting the app

3.Check your storage: If your OneDrive is saying it's out of space, make sure that the storage in your Microsoft 365 account is correctly linked to your OneDrive

4. Update Office: Make sure you're running the latest version of Office. Sometimes, updating Office can resolve sync issues
5. Repair OneDrive: If none of the above steps work, you might need to reset OneDrive. This should be done as a last resort, as it will remove all of your OneDrive settings and re-sync all of your files https://www.howtogeek.com/752497/how-to-reset-microsoft-onedrive-on-windows-10-to-fix-sync-problems/. Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

I hope this helps!

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Regards Adeyemi