Unknown Charge from Microsoft

Question

I have a charge from Microsoft for $99.99. I also have reccuring charges of $9.99 on a montly basis. Why was I charged $99.99 on 6/24/23?

Answer 1

Hi Cheryl,

Sorry for the inconvenience. How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/account-billing/-398c5328-364c-d5e4-ea8f-f5ad60562a93

You can review your billing history via these links to see details of the charge

https://account.microsoft.com/billing/orders?forcedSignIn=1&refd=account.microsoft.com">https://account.microsoft.com/billing/orders?forcedSignIn=1&refd=account.microsoft.com

https://account.microsoft.com/billing/orders?forcedSignIn=1

If, after working through that article, you still need to or want to contact a Support Agent...

1. Go to http://support.office.com/home/chat
2. Describe your issue (unknown charge) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Ref: https://answers.microsoft.com/en-us/msoffice/forum/all/i-have-an-unauthorized-and-unknown-charge-to-my/2e281e4d-1a7c-4230-b64e-569ece90bd7a

https://answers.microsoft.com/en-us/msoffice/forum/all/payment-billing-unknown-charges/e8d173a6-67a7-458c-a314-05074f76ee99

I hope this helps.

Regards, Sola