Subscription query

Question

Hi. I have a charge on my bank statement for Microsoft 36. I haven't taken out a subscription. How do I get my money back?

Answer 1

Hello Angela,

Greetings for the day!

I'm sorry the charges has been for Microsoft subscription. I'm glad to provide you information on this.

Could you please verify if you have any subscriptions mapped to the Microsoft account? Incase if you've tried Office 365 trial, the subscription may proceeded after 1 month trial.

Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_signin

Step 2: Check your subscription status If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_checksubscription

If you have any unwanted subscription, you may cancel within 30 days of signing up for the subscription. Your refund should arrive within three to five days. It can take a while to refund an active Office 365 subscription. You can expect Microsoft to return your funds around six to eight weeks after you've submitted your request.

To cancel the Office 365 free subscription, please refer following link. https://support.microsoft.com/office/6334375a-a4ac-4047-9d6c-26c278a79a4e

If it's after 30 days or during renewal period, please refer following link. https://support.microsoft.com/account-billing/c2c6b0e3-cab3-cb98-d83e-c9ad54620530

If it's any other subscription, please follow below details,

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. https://account.microsoft.com/services/?ref=SMC-Cancel
2. Find your subscription and select Manage.
3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
4. Scroll through and follow the instructions on the page to proceed with cancellation

In few regions, if you cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund. https://support.microsoft.com/account-billing/38c81df4-10c1-f3eb-8d2f-b04f980c435f

If none of these helps you, you can reach out to Microsoft support. https://support.microsoft.com/contactus">https://support.microsoft.com/contactus">https://support.microsoft.com/contactus">https://support.microsoft.com/contactus

1. Go here https://support.microsoft.com/contactus
2. Type Subscription cancellation
3. Select subscription type and proceed

Refer this link for global contact numbers - https://support.microsoft.com/topic/c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.