OneDrive Does Not Sync PDFs

Question

I have OneDrive for Business. It's syncing to OneDrive on my local computer (my D Drive), but when I go online I see all of my Excel and Word files, but none of my PDFs. So I searched and found someone else who had the problem and said to do the below, BUT IT DID NOT WORK FOR ME. Any suggestions as to why the PDFs are syncing to my local One-Drive folder but not available online?

"The problem is the interaction between Adobe Acrobat and OneDrive. If your installation of Adobe Acrobat or Adobe Reader has "Protected Mode" enabled, then OneDrive "respects" that setting and does not export/sync your PDFs.

To turn off Protected Mode, follow these steps:

1. Open any Adobe PDF file
2. Click Edit
3. Select Preferences
4. Select General tab
5. Select Security (Enhanced)
6. Uncheck Enable Protected Mode at startup
7. Click OK
8. Close Adobe program/file
9. Restart your computer
10. Open Adobe file
11. OneDrive will now sync your PDFs"

Again the above did not work. Any help?

Steve

Answer 1

Dear Steve,

From your description, it seems that you have disabled Protected Mode on the PDF files and the issue persists in your environment. If yes, are there some error messages or some icons on the syncing PDF files in your local sync folder? It is appreciated if you can upload some related screenshots.

Note: Remove any private information before uploading the screenshots.

Dop other users in your tenant encounter the same issue? I suggest you also contact the administrator in your tenant to see if he makes the settings to block the sync of the PDF files.

Block syncing of specific file types - SharePoint in Microsoft 365 | Microsoft Learn

Meanwhile, I suggest you follow the steps in Reset OneDrive - Microsoft Support to reset the OneDrive sync client to see the result.

Thanks for your effort and time.

Sincerely

Cliff | Microsoft Community Moderator