Office LTSC version error

Question

I have microsoft office pro plus 2021 LTSC, when I saw

the version in account section, I saw the version code

as 2307 whuch is of retail licence but I have Volume

licenced LTSC it should be 2108, help me to get back 2108 version.

Answer 1

Hi Keshav, Welcome to the Microsoft Community. I am a Microsoft user just like you, and I hope you are well.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

If you have Microsoft Office Professional Plus 2021 LTSC (Long-Term Servicing Channel) and you see the version number displayed as 2307, which is associated with the retail license, but you should have the volume-licensed LTSC version with version number 2108, it's important to ensure that you have the correct version installed and activated. Here are some steps you can take to address this issue:

1. Verify the version: Double-check the version code by going to the "Account" section in your Microsoft Office application. Make sure you are looking at the correct version information.
2. Reinstall Office: If you have confirmed that you have the correct license and key but are still seeing the incorrect version number, you may need to uninstall and then reinstall Office. Be sure to use the installation media or source that corresponds to your volume-licensed LTSC version.
3. Update Office: Keep in mind that the Office receives regular updates and security patches. While the version number may differ, it's important to ensure that you have the latest updates installed for security and stability. You can check for updates within Office by going to "File" > "Account" and clicking on "Update Options."

I hope this helps! Let me know if you have any other questions.

Best Regards, Umar Majeed