Reset Global Admin Password

Question

Hello! It so happened that there is only one O365 administrator account, and I can't get into it. I have a password, I have an authenticator, additional mail and a phone number.

But to my regret, nothing but a password and mail works.

When I try to sign in to my account, after entering the password, I am prompted for confirmation on the device - but I do not receive notifications (Yes, I have checked all the steps that are included in the recommendation to fix this problem). It is also available to enter the code from the authenticator, but it also does not fit.

I tried to reset the password myself, but there are also two stages of verification, I used backup mail as the first stage (I successfully received the code), I chose the phone as the second stage, I indicate it correctly, but I get "Unexpected error". How can I solve this problem? Screenshots are attached below.

https://ltdfoto.ru/image/ykInbC https://ltdfoto.ru/image/ykIswU https://ltdfoto.ru/image/ykIvQs

Answer 1

Hello Kkhussainov,

Thanks for posting the query here in this forum.

My name is Oluwatosin, and I’d be happy to help you with your question.

I'm sorry that you were unable to sign into the Microsoft admin account.

Since you are the only Global admin, you can try resetting the password again, if it works.

However, if not, kindly contact the Microsoft phone support and the Data Protection support team will further assist you to reset MFA setting from the backend side.

Find Microsoft 365 for business support phone numbers by country or region:

https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide

I hope this helps! Let me know if you have any questions.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem.

Best regards, Oluwatosin.