Error Code When trying to log into Office 365 Apps like Word, Excel, and etc.

Question

I receive the error code Something went wrong. [2002]

Correlation Id: 6e2ce483-25dc-455f-8366-ce90d4b04e02

Timestamp: 2023-09-17T21:57:24.000Z

DPTI: 5954a73a986935d2ec11ee141110033db0a2e0dc4d1bb13c36a2ec01234db57c

Answer 1

I've tried uninstalling the Office365 with Revo Uninstaller to remove all traces of the application and re-installed the application and it still gives me the same error and this happens on all my devices I have: my laptop and desktop.

Answer 2

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

https://support.microsoft.com/en-us/kb/921541

fore, see the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Or

https://support.microsoft.com/en-us/kb/3091375

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products