Need help with Intune app

Question

Hello! i need help because i just installed the intune app but when im trying to set up a work profile it says "cant add a work profile: a work profile can't be added to this device. if you have any question , contact your IT admin.  I'm using a motorola g53 5g. What can I do? It is a personal phone so the IT team at Sky cannot help. is not a problem of space, as i am using just the 22% of my storage.

Answer 1

The support path may not be correct.

For commercial/business licenses, support path for organizational users is via the organization's own corporate helpdesk.

The corporate helpdesk can be internal to the organization, or outsourced to a 3rd party organization that run the corporate helpdesk.

The corporate helpdesk then is further supported by Microsoft, or the license vendor, or in some cases by Microsoft Business Support via a paid services agreement. Of course for smaller SMBs, their IT technician can also reach out to public forums like this here.

It is unusual for corporate helpdesk to ask its users to contact Microsoft retail/consumer direct support channels. I suggest reaching out again to your corporate helpdesk or talking to their manager.

Won't it be weird for example for a Shell employee to be coming here for support by us volunteers instead of talking to their own helpdesk who may be more familiar with their corporate environment than us volunteers?

This is especially so for Intune, which is a enterprise mobility product that is configured to manage, restrict or control access to a corporate network / computing resources via computing devices. The organization IT team is in a better position to assist then us who know nothing of their Intune is setup.

That being said, it might have something to do with your specific phone, as in someone else having similar issues with their moto G. https://forums.lenovo.com/t5/moto-g-power-2022/Microsoft-MDM-InTune-Not-Loading-for-G-Power/m-p/5189407

Warm Regards

Answer 2

Thank you for clarifying. For this since the troubleshooting steps didn't work. Kindly try contacting directly to Microsoft support team, you can reach them by accessing the Global Customer Service and calling one of the country-specific phone numbers if you are a business user, through this link: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.

If you are a home user, a live chat would help you, go to the https://support.microsoft.com/en-us/contact/virtual-agent/ and start chatting with a live agent.

If you have any more questions or need further assistance in the future, don't hesitate to reach out. I'm here to help!

Answer 3

Hello Leo,

Thabks for your help.

Unfortunately I tried to speak with the Sky IT team about that but they told me i need to contact microsoft because is not a problem of permissions but it might be something else.

Thank you again, Ill try to contact the microsoft team. do you have any advice on how to contact them?

Answer 4

Hi Miglio C,

Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.

May I know if you are trying to set up your work profile using the work email? If so, the IT administrator of your work organization will be able to help you with that. The Intune process will need to have a policy for you to be able to access and add your work profile in the Microsoft Intune app. The work email is managed by your work organization, and you will not be able to add it without the guidance of your IT administrator.

I hope I provided a helpful information regarding your concern! Let me know if you have any further questions.

Best Regards,

Leo