UNAUTHORIZED CHARGES

Question

What is a direct number to report fraudulent charges on my account? I have removed my credit card from my profile for security purposes, and now I am unable to request an investigation into the charges on my debit card.

Answer 1

I Just received emails that someone has been making charges on my credit card??? This was not me. Can you please let me know how this happens? How can I move forward to be refunded for all of these charges?

If you need to call me my number is 1-313-999-7210

Answer 2

Hi Cheryl T!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today. So that you know, this forum is user-to-user support and we do not have permission to access your account and personal information.

I understand you received a message of unauthorized charges

However, all you need do is investigate the unknown charge from Microsoft, (cancel any subscription in the process to request a refund) before contacting Microsoft Support if you find any and have not been refunded.

To investigate the Unknown charges, please try the following:

1. Check your inbox for a purchase confirmation email from Microsoft products. Note check your inboxes if you have more than one Microsoft account attached to the payment methods.

Remember to check your spam or junk folders to make sure it wasn’t accidentally flagged as spam.

2. Check the Order History in the "Payment and Billing" in your Microsoft account by login via https://account.microsoft.com/billing/orders and then review all the purchases and subscriptions you've made

Charges from Microsoft for consumer purchases will appear on your billing statement in columns with Date, Description, and Amount

MICROSOFT*ULTIMATE 1 MONTH MICROSOFT*CONSOLE 1 MONTH MICROSOFT*XBOX MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX GAME PASS MICROSOFT*EA ACCESS MICROSOFT*STORE MICROSOFT*OFFICE MICROSOFT*OFFICE 365

If you find any of the charges for any purchase that tally with the charges from the bank statement, you will need to cancel the subscription to get a refund.

See my comment on this thread on how to cancel and request for refund: https://answers.microsoft.com/thread/b3d79f7b-8624-4f6c-88ae-0f7e0eb4b07b

However, If the entry on your billing statement isn’t in one of the above formats, it may not be from Microsoft and may be an unauthorized charge in this case, you should contact your bank for help

Learn more on how to investigate unknown charges here: https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93

You can contact the Microsoft support team via http://support.office.com/home/chat, Please follow the steps I've included below to avoid being directed to an AI chatbot.

Once you click the support link, Type or describe the issue in the search bar Click on the "Get Help" button Click the "Contact Support" button at the bottom of the page Select your option under "Product and services" and "Categories" Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live

Thank you

Best Regards, Shakiru