Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello Kelley A
Hi, I'm Karl and will be happy to help you today.
First and very importantly, just so there is no misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. No one from within the forum will be able to make a callback since that is against our code of conduct to protect both you and us.
If this is an issue you have with a Microsoft Office app, ()he forum in which this question is posed) the following describes how to contact Microsoft Office support
Contact Microsoft Office Support https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77
*** please note that we can only provide publicly published Microsoft contact information - no one in the forum has any special Microsoft contact links
If you have any questions, don't hesitate to ask, we're here to help you further if needed.