Cancel Subscription

Question

I am being billed $10.65 per month for a subscription I do not utiize and all my subscriptions say they expired in 2016 but yet I have been charged every month for YEARS. I have tried getting this resolved and nobody will contact me. I need someone to help me get this stopped. I change my bank card and somehow you all still manage to connect to it. I need this stopped. I have no idea what the product even is that I'm paying for.

Answer 1

Hello Amanda,

Greetings for the day!

I'm sorry the charges has been deducted for recurring payments. I'm glad to provide you information on this.

Please ensure you’re using right account to login and verify the subscription. You have to stop the recurring payments or cancel ongoing subscription.

To cancel the Office 365 free subscription, please refer following link. https://support.microsoft.com/office/6334375a-a4ac-4047-9d6c-26c278a79a4e

If it's after 30 days or during renewal period, please refer following link. https://support.microsoft.com/account-billing/c2c6b0e3-cab3-cb98-d83e-c9ad54620530

If it's any other subscription, please follow below details,

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. https://account.microsoft.com/services/?ref=SMC-Cancel
2. Find your subscription and select Manage.
3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
4. Scroll through and follow the instructions on the page to proceed with cancellation

In few regions, if you cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund. https://support.microsoft.com/account-billing/38c81df4-10c1-f3eb-8d2f-b04f980c435f

If none of these helps you, you can reach out to Microsoft support. https://support.microsoft.com/contactus">https://support.microsoft.com/contactus">https://support.microsoft.com/contactus">https://support.microsoft.com/contactus

1. Go here https://support.microsoft.com/contactus
2. Type Subscription cancellation
3. Select subscription type and proceed

Refer this link for global contact numbers - https://support.microsoft.com/topic/c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.