Unauthorized charges

Question

I have an unauthorized charge from my bank account from microsoft. I want my money back.

Answer 1

Hi Katie!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

I understand you receive a message of unauthorized charges from your Bank by Microsoft

However, all you need do is investigate the unknown charge from Microsofts, (cancel any subscription in the process to request a refund) before contacting Microsoft Support if you find any and have not been refunded.

To investigate the Unknown charges, please try the following:

1. Check your inbox for a purchase confirmation email from Microsoft products. Note check your inboxes if you have more than one Microsoft account attached to the payment methods.

Remember to check your spam or junk folders to make sure it wasn’t accidentally flagged as spam.

2. Check the Order History in the "Payment and Billing" in your Microsoft account by login via https://account.microsoft.com/billing/orders and then review all the purchases and subscriptions you've made

Charges from Microsoft for consumer purchases will appear on your billing statement in columns with Date, Description, and Amount

MICROSOFT*ULTIMATE 1 MONTH MICROSOFT*CONSOLE 1 MONTH MICROSOFT*XBOX MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX GAME PASS MICROSOFT*EA ACCESS MICROSOFT*STORE MICROSOFT*OFFICE MICROSOFT*OFFICE 365

If you find any of the charges for any purchase that tally with the charges from the bank statement, you will need to cancel the subscription to get a refund.

See my comment on this thread on how to cancel and request for refund: https://answers.microsoft.com/thread/b3d79f7b-8624-4f6c-88ae-0f7e0eb4b07b

However, If the entry on your billing statement isn’t in one of the above formats, it may not be from Microsoft and may be an unauthorized charge in this case, you should contact your bank for help

Learn more on how to investigate unknown charges here: https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93

If you have any issues with getting a refund, you can contact Microsoft Support via chat at http://support.office.com/home/chat Once you click the support link, Enter or describe the issue and then click on the "Get Help" button> Select Contact Support, then you will be prompted to describe the issue again under "Product and services" and "Categories"> Choose your Support option, preferable select "Chat with a support agent in your web browser"> Enter your mail address> Confirm your email again> Once you do that, a service request will be open and you will need to exercise patience for Microsoft Support Agent to chat you with you live

Contact - Microsoft Support Timetables Monday-Friday: 09:00-18:00 Saturday-Sunday: 10 am-6 pm

I hope this help give an insight into resolving the issue, kindly let me know if you require additional assistance, and I will be glad to help further.

Please, remember to give back to the community. Help the next person with this problem by rating how this conversation was helpful.

Thank you for your patience and precious time.

Kind Regards, Shakiru