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Immersive Reader in OneNote - HTTP Error

Anonymous
2023-07-12T02:18:00+00:00

I can't turn on Immersive Reader function in OneNote (both desktop & mobile).

The error: Sorry we couldn't get the right information to show the text correctly.

Error Details:

"GetReaderModel API Error: "",Response HTTP code: 401".

Please support.

Microsoft 365 and Office | OneNote | Other | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-13T12:08:54+00:00

    I am also getting error "GetReaderModel API error: "", Response HTTP code: 401"

    My work is held up because of it. Plz solve the error immediately

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  2. Anonymous
    2023-07-12T03:57:11+00:00

    Hi, I'm Diane and will be happy to help you today.

    There is a problem with the server - others (myself included) are getting that error message. I'm asked my contacts in support about it and am waiting to hear back.

    If you have any questions, don't hesitate to ask.

    -- Diane

    Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

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    6 people found this answer helpful.
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  3. Anonymous
    2023-07-15T11:11:13+00:00

    Same problem across two PC's since yesterday. The immersive reader in Word works fine if that helps anyone.

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    4 people found this answer helpful.
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  4. Anonymous
    2023-07-13T10:45:10+00:00

    Hi, I'm Diane and will be happy to help you today. There is a problem with the server - others (myself included) are getting that error message. I'm asked my contacts in support about it and am waiting to hear back. If you have any questions, don't hesitate to ask. -- Diane Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

    Dear Diane,

    When do you think this issue will be resolved?

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  5. Anonymous
    2023-07-13T08:26:52+00:00

    Yes. Same problem. Two days in a row. If is a microsoft problem is strange they cannot fix it.

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    2 people found this answer helpful.
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