Login process catch 22

Question

After I loose my mobile phone, I'm locked in a catch 22 situation...
When I try to login I only have 2 options:

1 - Use the Microsoft authenticator app.

2 - Use the code from the authenticator app.

Needless to say I can't use the app because it was on my phone...

Using the administrator credentials and going to my account is there a way to disable the 2 factor authentication?

How can I login to may account again?

Answer 1

Hi João Carlos Moleano,

Good day.

Thank you for connecting with us in Microsoft community.

According to its description "Login process catch 22" and "Using the administrator credentials"

I would like to share some specific information with you. As we are from Office 365 Business support team, and we are mainly focusing and providing possible information for Office 365 Business / Enterprise / Education subscription related scenario on this forum community.

If you have Office 365 Business / Enterprise subscription tenant and if you are only admin in your Busines tenant organization, in order of your situation, you may need to contact our Office 365 support team on the back-end side via Phone support, so they can verify this scenario with more technical resources, If necessary, they may be collecting more detailed information from your side for further diagnosis. Since forum moderators have limited access permissions and resources, due to this reason we are unable to collect certain detailed information on the public forum for data privacy. We cannot perform any action for admin or user account password related scenario on this public forum.

Please note that your scenario may be transferred to Microsoft's top level team, because this scenario is related with protection of your tenant data.This team may take sometimes to do their standard process.

For this process, as a Microsoft 365 global administrator may need to contact our Microsoft Business support team by phone on business days (Monday to Friday) and times: (select your country's region code): Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Note: The Microsoft Technical or Commercial Support Engineer may collect alternate e-mail address information to help with the verification process.

When you call the hotline as phone support, kindly request them to refer your case to the appropriate support team. You may need to press 1 or 1/2 on the voice message for support. The billing support team may be helping you refer your case to the appropriate support team.

Important note: If any organization's Office 365 Business/Enterprise / Education subscription is from a syndicated partner or reseller, and if the global administrator can't open the service request on their side, they may need to contact the reseller's support provider so they can help the global admin open the service request on their side. after the Office 365 support team can participate in the service request.

I would really appreciate your precious time. Thank you again for your kind cooperation.

Stay safe and healthy.

Sincerely
Darpan