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Can't remove old device

Anonymous
2023-11-04T17:22:54+00:00

I'm trying to activate my Microsoft suite and it says I've reached my limit. I'm trying to delete an old device but there's no option. Anyone have any idea or who I need to contact to get my Asus laptop out of my account?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-11-04T18:16:13+00:00

    Hello SeeVang,

    Welcome to Microsoft Community.

    I am a Microsoft user just like you, I hope you are doing well.

    Sorry for the inconvenience. However, you did not specify which Office license you have. If you have a perpetual license for 1-PC, you need to uninstall from original PC before installing on new PC.

    If you tried activating and you receive the prompt that your license is already installed on a PC, kindly go to Microsoft Contact Us website:

    http://support.office.com/home/chat

    1. Type "Activate Office" and click Get Help.
    2. Click Login and Contact Support at the bottom of the page.
    3. Log in with your Microsoft account.
    4. Under products and Services, select Microsoft 365 and Office Option.
    5. Under category, select "Activate my product"
    6. Click "Chat with a support agent".

    Please let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

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