Office 365 Apps Cannot find Server

Question

Hello,

Few of clients experiencing office applications cannot find server issue.

Outlook, Teams, Word all office apps.

It will be working fine and suddenly stop working and when you click sign in it will says cannot find server.

Word, excel all same if you try to recreate outlook profile it wont give you MFA page to sigin, this is not just outlook so the EnableADAL AlwayUseMSOAuthForAutoDiscover not helpful fix for all office apps.

3 users affected so far 2 with Hybrid setup and 1 with user connected to Azure AD.

Its windows 11 business.

Hybrid

AzureAD Joined computer

Recreating AD profile fixes the issue, but we cannot do this for all users and it is a log of work.

Answer 1

Hi respected Chandru Venkatesan,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

As in this Forum community have limited resource, the back-end support team there has more permission than us, they have more resources to investigate the issue from the backend, they have Escalate channel to escalate your issue to check further and collect logs report for root cause.

Based on your description, it seems you have raised a ticket for this issue and Microsoft engineers are trying to solve this issue.

If it is convenient to you, we want to collect ticket number with you via private message, so we can check the case process on our side. Please access private message: You can access PM from the top right corner of this page, as shown in image below:

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Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad

Answer 2

Thank you for your response, we have multiple clients it occurred in two different clients in different environments.

I can create a ticket from the admin center and I can say most of tickets never resolved by Microsoft techs, the response time and turn around time is terrible and the technician have no idea what they are doing. I created more than 25 tickets in the last 2 years regarding office 365 products, 100% of tickets resolved by US by searching online and no resolution given by Microsoft techs. There some tickets in my queue open still last 6 months with no response.

Answer 3

Dear respected Chandru Venkatesan,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem and for the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, it looks like the problem happened with your environment. It may need to check/investigate from the backend side via remote section and collect logs to check the root cause of this issue.

In this situation, we sincerely recommend that you Microsoft 365 admin, can follow the steps in this article and open/create a support ticket to contact online support. The support team there has more permission than us, they can help you remotely and collect logs. They may also involve more resources to investigate the issue from the backend. This would be the most efficient way to handle this case for you.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad

Answer 4

Recently noticed the following issue, Outlook wont connect.

Tried to recreate outlook profile, we will not get the MFA prompt page.

Turns out its not just outlook, teams, word, excel, if you sign out from office, you cannot sign back in.

You will get "unable to reach server" in word and other office apps and outlook wont show MFA pages when creating new profile.

Recreating the AD profile fixes the issue, but it is a lot of work customizing user setting on new profile.

Let me know if you guys find any fixes for the issue.