OneDrive Sync Failure

Question

I changed my company user name password when I had to login to Microsoft Advertising. Now my company OneDrive will not connect (and upload file changes). I have tried to login to my onedrive when editing an Excel file. I enter my business email and click my business account (not my personal) and I go back to the the same sign in message. It never asks for my new password. I am using Windows Version 10.0.22621 Build 22621. My OneDrive version is Build 23.127.0618.0001 (64-bit).

Please, need some help.

Answer 1

Dear Leland ,

based on your reply, you remove the OneDrive Credentials only, suggest you remove all of the Office 365 Credentials

like MicrosoftOffice16_xxxx

you could reset your OneDrive Reset OneDrive - Microsoft Support as well.

1. Press the Windowskey and Rto open the Run dialog box, enter wsreset.exe, then select OK.
2. A blank Command Prompt window will open, and after about ten seconds the window will close. You can close the Microsoft Store window.
3. If OneDrive is still not syncing, press the Windows key and R again.
4. Copy this and paste it into the dialog window, then press OK.
   %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset 5. Manually restart OneDrive by going to Start, type OneDrive in the search box, and then click on the OneDrive desktop app.

If you need any further assistance or any misunderstanding from our end, please feel free to post back to us.

Best Regards,

Sophia

Answer 2

I changed my company user name password when I had to login to Microsoft Advertising. Now my company OneDrive will not connect (and upload file changes). I have tried to login to my onedrive when editing an Excel file. I enter my business email and click my business account (not my personal) and I go back to the the same sign in message. It never asks for my new password. I am using Windows Version 10.0.22621 Build 22621. My OneDrive version is Build 23.127.0618.0001 (64-bit).

Please, need some help.

Thanks for the information. I went to Windows Credentials and Removed: Microsoft_OneDrive_Cookies-v2_Business1_http... & MicrosoftAccount:user=...

I then rebooted my Laptop and logged in. I then accessed 2 Excel files from my linked OneDrive account and saved both files. Each came up with a OneDrive login requirement. I logged into OneDrive using my email and selected the business account. (It did not ask for a password). The login request went away and then came back. I then looked at my business OneDrive activity and it showed both Excel files were uploaded but, the OneDrive login request appears with ANY file I access in my OneDrive folder. I have no idea what is happening.

Please help.

Leland

Answer 3

Dear Leland ,

Thank you for posting this question in Microsoft Community.

I go through the post carefully, I am sorry for the inconvenience the issue causes. please don’t worry, let’s work together and try to move in the resolving direction

you could try to clear the former credential in Credential Manager

1. Click Start and select the Control Panel.
2. Click on User Accounts, then select the Credential Manager option.

3. Select Windows Credential, then go to the Generic Credentials tab and click on the Delete the Office 365 login account option.

After deleting the Office 365 login account, reboot your computer

Then try to log into your account again, check if the issue persists.

if the issue persist, you could reset your OneDrive Reset OneDrive - Microsoft Support

If you need any further assistance or any misunderstanding from our end, please feel free to post back to us.

Thanks for your patience and understanding. Have a good day!!

Best Regards,

Sophia