Refund Microsoft basic 365

Question

Hi. I bought the Microsoft basic 365 earlier then changed to the Family. Will i get charged twice? If so can you please refund the $29 that i paid for the basic? Thank you.

Answer 1

Hi Michelle B,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for the inconvenience. I believe you cannot switch from Microsoft 365 Basic to a Family subscription. I am aware of the switch for Home subscription which is either from Microsoft 365 Personal to Family or vice-versa.

You can go ahead and cancel the Microsoft 365 Basic subscription if you no longer need this subscription.

Please understand that in order to get a refund for Microsoft 365 subscription, you will need to successfully cancel your Microsoft 365 subscription.

There are conditions for refund:

1. When you cancel an annual subscription purchased within the last 30 days.
2. When you cancel a monthly subscription within 30 days of the last renewal.

Kindly follow steps below to cancel Microsoft 365 subscription:

1. Go to services and subscriptions page using this link https://account.microsoft.com/services and if prompted, be sure to sign in with the same Microsoft account that has the Microsoft 365 subscription.
2. Select Cancel subscription.
3. Follow the instructions on the page to proceed with cancellation by turning off recurring billing. https://support.microsoft.com/office/46e2634c-c64b-4c65-94b9-2cc9c960e91b

Refund is processed automatically after you successfully cancel your subscription and it takes 3 to 5 business days.

If you are not able to cancel your subscription, you need to contact Microsoft billing support to assist you in cancelling the subscription to get a refund using the steps below:

1. Go to http://support.office.com/home/chat
2. Describe your issue (Request a refund for Microsoft 365 subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!

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