Cannot close personal Microsoft account

Question

I am trying to close a personal Microsoft account, but when I try to close it I get a message saying that "You need to leave your work organization", with a link to log in to a previous employer's Office 365. Of course I cannot do that, nor can I contact them about this.

The same email address is used for both the work account (with the previous employer) and the personal Microsoft account. I cannot touch the work account, but I would like to be able to close the personal account, since I do not wish it to be associated with the previous employer.

Answer 1

Hi Shakiru,

Thank you for your quick reply and trying to help me. I have added a new alias and removed the old one, so now there is nothing in the account (that I can see) that points to my former employer.

However, I still get the message "You need to leave your work organization" when I try to close the account afterwards. I will try to give it 24 hours and see if I have more luck then.

Answer 2

Hi JonasDKP!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

I understand you are unable to close your Microsoft Personal account because the same email is used as a Work account.

To be able to do that, you would need to add a new alias (email) to your Microsoft Personal account and then make the new alias the primary alias, remove the other from your account close it.

To do that

• Go to https://go.microsoft.com/fwlink/?LinkId=529489
• Select Add Email and Add Outlook Email
• Then, make the new email a "Primary alias"
• Log in with the new Primary alias
• Did you log in successfully?

Then you can go ahead to close your Microsoft Personal account afterwards.

I hope this helps! Please kindly let me know if you need any other assistance and I will be more than happy to help further.

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Thank you

Best Regards, Shakiru