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Authenticator app puts me in a loop requesting to re-enable phone sign-in

Anonymous
2023-10-24T20:42:44+00:00

Something changed with my account and I can't get into my outlook or xbox. I use the Authenticator app but recently the app states that I need to re-enable phone sign-in after multiple attempts to approve requests.

It keeps going in a loop and I can't get my phone to re-enable. I've already answered the multiple pages of questions (which didn't help) so, how do I get past this?

Horrible experience...might have to start using Okta or a competitor for an easy solution such as this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-10-24T23:50:35+00:00

    Hello,

    Greetings! Thank you for reaching out to this forum. I'm Ravi, just like you, a fellow Microsoft user and I'm here to help you with your question today.

    Could you please try to use any alternate verification method like email ? If you able to use email option, please try to disable MFA temporarily.

    You will have option like "other ways to sign" or "I don't have access to my Microsoft Authenticator App"

    https://learn-attachment.microsoft.com/api/attachments/d312494d-f384-4985-98d0-5894a78b92d8?platform=QnA

    Incase if you wish to modify the MFA option, kindly try to login into the security page,

    1. Go to the Security basics page and sign in with your Microsoft account. https://account.microsoft.com/security
    2. Select More security options.
    3. Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.
    4. Follow the instructions.

    For additional information please refer below link. https://support.microsoft.com/account-billing/bf2505ca-cae5-c5b4-77d1-69d3343a5452

    If you have issues with changing the MFA option, could you please try below steps to disable or remove authenticator app temporarily?

    1. Go to Security settings and sign in with your Microsoft account. http://go.microsoft.com/fwlink/?LinkId=529561
    2. Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.
    3. Follow the instructions. https://support.microsoft.com/account-billing/b1a56fc2-caf3-a5a1-f7e3-4309e99987ca

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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