IllegalAttachRecordState error when setting up office

Question

I'm trying to activate office, which came included with my new device; but I am getting error: IllegalAttachRecordState
I've tried doing it over multiple times, but the error happens every time.

Answer 1

Hi Ravikumar, thanks for your reply

The problem has been solved now.
The problem turned out to be that the included software key was for Office Home and Student, but Microsoft 365 was installed.
Thanks

Answer 2

Hello Dhriti,

Greetings for the day! Thank you for reaching out to this forum. As a fellow Microsoft user, I'm here and ready to help you out today.

I understand your concern as you have trouble with activating Microsoft Office subscription. Kindly try below trouble shooting steps.

1. Close all office apps and sign out of the account
2. Clear browser cache and cookies
3. Do a safe reboot. You can start Safe Mode using the F8 key during start up.
4. Remove the credential details of the personal account from "Credential manager". Go to: Control Panel\User Accounts\Credential Manager
5. Try to an online repair. Go to Control Panel /> Under Programs, click Uninstall a Program /> spot Microsoft Office, right-click on it and select Change. Go with Quick Repair or Online Repair accordingly to fix the problem

Now try to activate Office and kindly let us know.

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Answer 3

How do i get office home & Student

Answer 4

Hello Dhriti,

Thanks for confirming. Glad the issue resolved.

-Ravi