Charged by MSFT

Question

I was charged by MSFT this morning. Please confirm why this happened ASAP.

Details:

MSFT*E0500R94ZA Singapore SG.

$13.89.

Answer 1

I fund the cause. I set up my payment method at Azure and forgot to remove it before the free period expired. Now removed it.

Answer 2

Thanks for contacting this forum. I'm sorry the charges has been deducted without any notice.

Please note that eligible new users get limited Azure credit in your billing currency for the first 30 days and a limited quantity of free services for 12 months with your Azure free account. With pay as you go, there’s no fee to maintain your Azure free account, and no upfront commitment.

After the term, you'll be charged a pay-as-you-go fee, which means you'll only be charged for the resources you use.

Your free services and quantities expire at the end of 12 months. You can find out when your free services expire in the Azure portal.

1. Sign in to the Azure portal. https://portal.azure.com/
2. In the left navigation area, select All services.
3. Select Subscriptions.
4. Select the subscription that was created when you signed up for free account.
5. Scroll down to find free services grid. Select the tooltip located on the top left of the grid.

Here are some reasons why you might be charged:

1. Using a service outside the free service list
2. Using more than the free service limits
3. Moving data in or out of Azure datacenters
4. Your credit runs out or is expired

Kindly let us know if you have any questions with stopping future payments. Thank you!

Answer 3

Hello He J! I'm Gunasekar and I'd be happy to help you with your question.

I understand that you have been charged $13.89 dollars in your account.

If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard.

https://go.microsoft.com/fwlink/?linkid=2246882

If you are still having trouble finding why you have been charged, contact the Microsoft Accounts and Billing support for the best assistance. Here in the community, we do not have access to any data.

To get connected to a Microsoft Accounts and billing support, follow the steps below to avoid being directed to an AI chatbot.

https://go.microsoft.com/fwlink/?linkid=2214328

Type or describe the issue in the search bar. Click on the "Get Help" button. Click the "Contact Support" button at the bottom of the page. Select your option under "Product and services" and "Categories". Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again.

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N