Issue accessing OneDrive alias

Question

Hello community,

I hope someone can help me with a OneDrive issue I've been facing. I have two personal accounts on OneDrive for Mac—one with my regular email and another with an alias that the Microsoft team had me create a few months ago when I was having trouble accessing my account.

Recently, I had to reinstall the Mac operating system (Sonoma 14.2.1). After reinstalling, when I log in to OneDrive, it only allows me to access my main OneDrive account with the regular email. Even if I try to add the OneDrive alias, it only lets me log into the primary account. As a result, I'm unable to access the files saved in the alias account in the past few months, which were crucial for me.

I'd appreciate any guidance on how I can successfully log in to the OneDrive alias and retrieve my files.

Thank you in advance for your assistance!

Answer 1

Hi, I'm Diane and I'm happy to help you today.

Is the alias a brand new account or an alias added to your existing OneDrive account?

If its one account with 2 aliases, all files are in the existing OneDrive, regardless of which alias was signed in to upload.

If it is a totally separate account, you can only be logged into one personal account in the app at a time. You'll need to unlink the existing account and link the new account.

To verify if they are one account, log into https://account.live.com/names/manage - are both addresses listed?

Let me know how it goes, I'm here to help you further if needed.

-- Diane