Why can I not copy and paste PowerPoint slides?

Question

I recently bought a PowerPoint presentation and downloaded it. I enabled editing and saved it as my own. However, I still cannot copy and paste slides from it onto a new PowerPoint.

Answer 1

Dear respected McEwen_86,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, firstly, may I know are you using PowerPoint for Windows OS or PowerPoint for Mac OS? If possible, could you please upload screenshot for our reference, so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

1. The screenshot of the subscriptions page “Office 365”
2. What’s your PowerPoint version.
3. Does the issue happens on all files or a specific one?

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad

Answer 2

Hi, here are a few screen shots of the powerpoint I am trying to copy and paste from and how it looks on a new powerpoint once I paste the slides on. I am inserted a screenshot of the type of PowerPoint I am using.

Answer 3

Below are the copy and paste ones on the new powerpoint

Answer 4

Hi respected McEwen_86,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

As per your screenshot, it seems there is activation issues and the error message show ""Account error. There are problems with your account. To fix them, please sign in again" and it might be possible due to corrupted local credentials, please refer to the steps below to see if there is any difference.

1.File>Account>under User Information, sign out all the existing account and exit all Office apps.

2.Go to Windows Control Panel>User Accounts>credential manager>Windows Credentials, remove all Office 365 credentials that look like: MicrosoftOfficeXXData:XXXXXXXXX

Also, go to Windows>Settings> Account > discount all Office 365 account was added in Access work/school account, and then re-start your pc and re-connection your work/school account.

If above doesn't work from your side, then try to download and run the Microsoft Support and Recovery Assistant to reset the Microsoft 365 activation state. Download the Assistant

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad