Unrecognized Billing

Question

Hello Microsoft,

I need help investigating unrecognized billing to my credit card bank account. The billed are from microsoft*store msbi and i didn't buy anything from this site. I have difficulty completing your guidelines on manage my payments page, it said 'Check the info you entered. It doesn't match the info for this card' (probably because i had asked my bank to block my card). Please help.

Answer 1

Hello Firawiji,

My name is Jackson and thank you for your question.

I sincerely apologize for the unknown charge you experienced in your account, I am a user myself and understand how frustrating this is.

" I pulled the following steps from https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93 :

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, Here are the most likely causes for an unrecognized charge;

1. A Microsoft subscription has recurring billing enabled,
2. Someone you know, such as a family member, bought something with your card,
3. msbill.info doesn't look like Microsoft,
4. Someone made an in-app purchase from an app, game, or office.""

You have the option to dispute the charge with your bank on the ground that it was unauthorized and have a charge back processed or you can reach Microsoft store support with the link below to investigate and help with a refund if eligible

https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Warm regards,

Jackson E.