TenantAccessBlocked Error :

Question

I am receiving this error since I travelled to India when I try to use the OWA Client for my Microsoft 365 Home subscription. I am able to access OneDrive and other O365 Services and also my Outlook client on Android seems to be working. Only my Outlook Client on my Desktop and OWA are not. I checked my account and subscription and it is current and the next billing is in 4 months. Below is the error message:

UTC Date: 2024-02-06T15:26:12.275Z
Client Id: 16EEC1803ECA4A7C89551BC753FDA4DC
Session Id: c1bc081f-84ef-4717-b72b-4df10e3f46fe
Client Version: 20240126002.14
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.s [as createStatusErrorMessage] (https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.c2ded0e3.js:2:81013)
    at https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.c2ded0e3.js:2:92660
st: 500
ehk: X-OWA-Error
efe: PH8PR20CA0004, SA1P222CA0182
ebe: PH0PR22MB3244
emsg: TenantAccessBlockedError

Answer 1

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Kathy A.

Microsoft Community Moderator

Answer 2

Hello Soumitra,

Thank you for posting in Microsoft Community.

We understand that you are trying to connect to access OneDrive while travelling. As the error suggest that you are trying to connect to a business or organization account. We would like to ask for few details:

• Is the OneDrive that you are trying to connect with is for Business or Personal?
• Are you trying to go to OneDrive.live.com or OneDrive.Office.com or Office.live.com?
• Since you are mentioning Outlook Client, are you visiting this link: Outlook.live.com or this link: outlook.office.com?
• Are you trying to access a personal file or OneDrive or shared files from OneDrive SharePoint files or OneDrive for Business?

You may try to connect to a different network or use different browser in accessing the site. However, access to those files on OneDrive would require the correct account to be signed in.

For Microsoft 365 Home subscription related Office apps and services, you may use the OneDrive Personal, while OWA and OneDrive for Business/SharePoint requires Organization account and access.

We look forward to your response.

If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Kathy A.

Microsoft Community Moderator