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Error "Cant Activate subscription"

Anonymous
2024-01-04T14:55:29+00:00

Hi, I bought the R39 subscription for more storage. It went off on my bank, but in the app I keep getting the error "Cant Activate subscription". I had the subscription for months, so I dont know why its not working anymore

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2024-02-27T11:43:23+00:00

    I have activate the subscription, amount has been deducted but the plan is not activating on my device, vsry frustrating,how can i manage?

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  2. Anonymous
    2024-01-04T16:06:39+00:00

    Hello Simone J,

    Welcome to Microsoft Community.

    I am a Microsoft user just like you, I hope you are doing well.

    Sorry for the inconvenience. However, OneDrive subscription is automatically activated upon purchase so can you please specify where you received this error?

    Go to the Manage Subscription page (https://account.microsoft.com/services) and confirm that you have an active subscription in your account, share a screenshot. Then I suggest you check your storage space via Outlook Web:

    1. Go to Outlook.com and log in if prompted, at the top of the page select Settings gear icon. > Show all Outlook settings.
    2. Select Storage > General.

    Share a screenshot of your metrics.

    Source: https://support.microsoft.com/office/f170fe90-b859-4034-bcda-e186fc6a26f5

    Please let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

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