How to fix "Too many file"

Question

I'm getting an error message "There are too many files in our "One-Drive - (name of account)" Please remove files from your "OneDrive". I've only used 25% of the 260GM storeage space. What do I need to do to fix this please?

Answer 1

Dear Jayne.G.Buderim,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Sincerely,

Rhoda

Answer 2

Dear Jayne.G.Buderim,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, you are having issue with OneDrive sync, error prompts that "too many files"

If the understanding above is right, generally, as per the official article shared, for better sync performance, it is recommended to sync no more than a total of 300.000 files across the cloud storage.

For your reference: SharePoint limits - Service Descriptions | Microsoft Learn

Restrictions and limitations in OneDrive and SharePoint - Microsoft Support

Given this, please check if the file count exceeds the limitation, if yes, please reduce the file count accordingly.

If not, please check if Reset OneDrive - Microsoft Support, Change the location of your OneDrive folder - Microsoft Support, rename the folder, move files out and move back in can help.

Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly post back and provide the more information, then we can focus on your specific scenario and provide specific suggestions.

If the understanding above is not consistent with yours, please feel free to post back and point that.

Your understanding and patience will be highly appreciated. We hope that you are keeping safe and well!

Thanks for your cooperation.

Sincerely,

Rhoda | Microsoft Community Moderator

Answer 3

Hi Rhoda,

Thank you for your help and please excuse my ignorance on this topic. How do I check the file count to see if it exceeds the limit?Thank you. Jayne

Answer 4

Dear Jayne,

Thanks for posting back.

If you want to view the number of files, we'd recommend you navigate to the site content page by adding "_layouts/15/viewlsts.aspx?view=14" to the URL to check item count as shown below:

Best Regards,

Rhoda